Patient Experience Centre
Located at Poole Hospital
Welcome to the Patient Services Team. We want every patient, their carer, family or visitors to receive the best possible service when being treated at our hospitals. We are keen to hear about your experience and would encourage you to tell us what you think of our services. Your views will help us understand what is working well, what can be improved, and how.
There are a number of ways you can tell us what you think. Please follow the link to our compliments and comments page.
Although the staff who look after you do all they can to make sure you are treated properly and promptly, we recognise that occasionally, things can go wrong. If you, your family or visitor have a question or concern about your care or treatment, please tell us as soon as you can so we can help put things right. Please follow the link to our PALS and enquiries page.
If you are contacting us regarding visiting times or elective operations and procedures that you are waiting for please follow this link to our Coronavirus guidance page where the most up to date information is available
The Trust is also committed to involving patients and others in helping us to develop and improve our services. Unfortunately, due to the COVID 19 pandemic, we have paused some of this work, but please see the links below for further information.
Our services:
General Enquiries and FAQ's
Before contacting the Patient Experience Team, please check the following options on the link below, to make sure you’re in the right place.
Comments and Feedback
We want every patient, their carer, family or visitors to receive the best possible service when being treated at Poole Hospital. We are always interested in hearing your views and would encourage you to tell us what you think of our services. Staff appreciate hearing from you and listening to your views will help us understand what is working well, what can be improved and how.
There are a number of ways that you can tell us what you think:
Friends and Family Test
The Friends and Family Test is a national scheme that gives you the opportunity to provide feedback on your care and treatment.
It's a quick and anonymous way to give your views after receiving NHS care or treatment. Click here to find out more
Have your say
Please tell us about your stay in hospital by completing our online feedback form. It's completely anonymous and takes about ten minutes to complete. Click here for our online feedback form.
Contact us
If you prefer, you can contact the Patient Experience Team to leave your feedback or comments by email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Or call us on 0300 0198499
Other ways to feedback
You can also leave your feedback on the NHS England website https://www.nhs.uk/ or Care Opinion https://www.careopinion.org.uk/.
PALS (Patient Advice & Liaison Services)
The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on matters relating to your care and treatment at Poole Hospital. We will listen to your comments and feedback and if something hasn’t gone so well, where we can, we will put things right as quickly as possible. Click here to find out more.
We can provide additional information and support for patients with learning disabilities and/or their carer. Please contact us if you or someone you know has any additional needs or requires additional support that hospital staff need to know about. Please also see the link below for more information about our Carer Support Service. To find out about accessible information, please click here.
To find a selection of easy read leaflets and information about 'This is me - my care passport', please click here.
We can make arrangements for interpretation or translation services for non-English speakers, people who are Deaf or hearing impaired.
Problems, concerns or complaints
We always welcome your feedback whether it is positive or negative. If you want to tell us about a problem, raise a concern or make a complaint click here
Complaints are an important part of helping the Trust learn how to improve the quality of care and improve services. Learning from anonymised concerns and complaints is discussed at meetings and shared across the Trust, including Trust Board.
Volunteer Services
Our volunteers have always been an important part of our team, providing additional support to our patients, our staff and the public. To learn more about becoming a volunteer please click here.
Work Experience
Although during the current COVID pandemic work experience is on hold currently you may wish to find out more for future placements by clicking here
Carer Support Services
If you are either a carer for a patient at Poole Hospital or are a patient in Poole Hospital who cares for another person and would like to know more click here
Get Involved
Poole Hospital is committed to involving patients, carers and the public in the development and improvement of our services. The people who use our services are often ‘experts by experience’ and know first-hand, what we do well, what needs to improve and how. If you want to get involved there are various ways you can do this (link)
Contact us:
Tel: 0300 019 8499
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
