General Enquiries and FAQ's

Before contacting us, check the following options to make sure you're in the right place:

If you are looking for contact details for a consultant, you should call the main hospital switchboard on 01202 665511 and ask for their PA/Secretary or send an email to the This email address is being protected from spambots. You need JavaScript enabled to view it. and ask us to forward your email on to their PA/Secretary.
If you are looking for the phone number for a ward or department, call the main hospital switchboard on 01202 665511
If your enquiry is about your obtaining your medical records, Click here to find out more information.

If I need to cancel an appointment who do I speak to? - Call 01202 665511 ext 3995
How do I access my health records? - Click here for information on how to access medical records.
What do I need to bring into hospital with me? Or What do I do if I find my property is lost or missing? Click here to see our leaflet that tells you what your need to bring if you are staying overnight in hospital, how to keep your property safe and what to do if your property is damaged or missing.
If I am unhappy with the care my relative or friend is receiving what should I do? In the first instance you should ask to speak to the Ward Sister/Charge Nurse (or their deputy) on the ward. Alternatively you may ask to speak the Matron or Manager who is responsible for the ward or department.
Who can I talk to about how I am feeling when in hospital? Our hospital chaplaincy team supports people of all faiths, as well as people who do not have a particular religious belief, but who would like someone to talk to. Ask a member of staff to call the Chaplaincy team if you would like more information. Click here for more

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