Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help our staff to make improvements and also for NHS England to improve services for everyone.

It was introduced in 2013 so every patient could give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England.

If you have a concern that requires a response to a query or wish to talk to a member of staff please contact our Patient Experience Team as the FFT Survey is not appropriate for this purpose.

How does it work?

You may be asked to answer the question "Overall, how was your experience of our service?" before going home, either on an iPad or paper form, or you may be receive an SMS text message on your phone after you are discharged from a service, or within the first week that follows.

The SMS is a very short message with a link to this page where you can click the link below

You can rank your answer from "very good" to "very poor". You'll have the opportunity to explain your score by adding comments. This is important because service providers can only make changes if they know exactly what is or is not working

Click here to complete the Friends and Family Test

Do you have to respond to the question?

Your answer is voluntary. But if you do answer, your feedback will provide valuable information to celebrate good practice, and identify opportunities to make improvements. Your answer can not be traced back to you, and we ask please do not leave your personal details on the form. A member of your family or a friend is welcome to answer the question if you are unable to.