Skip to main content
Our trust values
University Hospitals Dorset NHS Foundation Trust
  • Home
  • Accessibility

Accessibility statement for www.uhd.nhs.uk

This accessibility statement applies to the University Hospitals Dorset NHS Foundation Trust website.

This website is run by University Hospitals Dorset NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also tried to make the website text as simple as possible to understand.

Assistive technology

We provide assistive technology, enabling all websites visitors to customise their experience on our website.

The Recite Me toolbar – found at the top left of the page under ‘language and accessibility’ - provides text to speech functionality, customisable styling, reading aids and a translation tool.

More information on our Recite Me toolbar can be found by visiting the Recite Me website: https://reciteme.com/

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format, for example an accessible PDF, large print, easy read, audio recording or braille, please This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 0300 019 8499.

We will consider your request and get back to you within two working days.

If you cannot view the map on our ‘contact us’ page, call 01202 303626 or go to https://www.uhd.nhs.uk/visit/travel for more travel information.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 019 4905.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us by visiting our Contact Us page  https://www.uhd.nhs.uk/about-us/contact

If you would like to visit us in person, and you need a British Sign Language (BSL) interpreter present, please contact us before your visit.

Technical information about this website’s accessibility

University Hospitals Dorset NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDF and Word documents do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

These documents do not meet the following success criterion:

  • Documents have elements that do not have sufficient colour contrast. (WCAG 1.4.3 Contrast minimum)
  • Documents have elements that are missing alternative text (WCAG 1.1.1 Non-text content)
  • Documents have missing page titles within the settings of the PDF document (WCAG 2.4.2 page titled)

At 200% zoom, the keyboard focus is not visible after tabbing from the 'Menu' button (WCAG 2.4.7 focus visible)

The keyboard focus is not visible for two keyboard tabs after tabbing from the URL

Our Friends and Family Test feedback form Friends and Family Test (uhd.nhs.uk) has the current accessibility issues:

  • Form has missing titles (WCAG 2.4.1 Bypass Blocks and WCAG 4.1.2 Name, Role, Value)
  • Form has missing alternative text (WCAG 1.1.1 Non-text Content)
  • The Forms buttons has missing discernible text (WCAG 4.1.2 Name, Role, Value)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Trust Board papers or press information published prior to September 2018.

We will work towards ensuring all new PDFs or word documents we publish will meet accessibility standards.

Some of our embedded videos do not have captions

We are aware that our videos do not always have subtitled captions We are working to rectify this issue; however, we do not plan to add captions to existing videos that aren't essential to us providing a service. If you want to access a video that doesn't currently have captions, please get in touch by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

We are working towards ensuring that any new videos we publish will meet accessibility standards.

What we are doing to improve accessibility

We are aware that there are still some changes that need to be made to the website and we will look at addressing these issues over the coming months. Please contact us if you would like to discuss any concerns you have regarding our website: This email address is being protected from spambots. You need JavaScript enabled to view it.

Preparation of this accessibility statement

This statement was first prepared on 1 October 2020. It was last reviewed on 1 August 2023.

This website was last tested on 15.5.2023. The test was carried out by Government Digital Service (GOV.UK). You can read the full accessibility test report if you'd like to know more about the test.

A full internal audit will be carried out in early 2024.

Back to top of page