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University Hospitals Dorset NHS Foundation Trust

Non-emergency patient transport

Travelling to your appointment using the non-emergency patient transport service

If you have a medical condition that means you cannot travel to the hospital using public transport, or you require the assistance of ambulance staff during your journey, then you may be eligible to use the Dorset or Hampshire Patient Transport Services. There is no charge for using the services, but you will be required to contact them to check you are medically eligible.

To help you get to hospital on time and to avoid the delays that can be associated with parking, there is a door-to-door hospital car service.

It is a low cost and fixed price service for patients and visitors travelling to or from our hospitals. Escorts travel free. You need to be able to get in or out of a car independently, or with the help of a carer who travels with you.

The car service is operated by PRC Streamline every weekday between 9am and 6pm. Prices are based on mileage and you will be quoted a fixed price for your journey at the time of booking. You may have to share your car with another patient.

You can book the car service up to two weeks before your appointment by calling 01202 671 993 and quoting 'car service'. You can pay the driver by cash or card. Terms and conditions apply

Fixed Price, Reduced Rate Taxi Service

To help you get to your hospital appointment on time and to avoid the delays that can be associated with parking, PRC Streamline are offering a fixed price and reduced cost taxi service to and from the Royal Bournemouth, Poole, and Christchurch Hospitals and other UHD trust outpatient sites.

Volunteer car services

You may get help travelling into hospital from one of the many volunteer transport services. Many GP practices are able to provide you with information about local volunteer car services operating in your catchment area. Volunteer drivers often use their own cars and you may have to pay a mileage rate or fixed price fare.

Volunteer services are aimed at providing older people or those who have accessibility issues with accessible or low cost travel to hospital and medical appointments. In the first instance contact your GP practice or visit the website (external PDF).

We are aware of services operating in the following areas:

  • Christchurch Neighbour Car (covering all BH23 postcodes) - 01202 989632
  • Ringwood, Good Neighbours - 07933 202112
  • Verwood Neighbour Car - 01202 826764
  • West Moors Neighbour Car - 01202 870941
  • West Parley, Neighbour Car - 01202 890173
  • Wimborne Neighbour Car - 01202 849360


There are taxi ranks at the Royal Bournemouth and Christchurch hospitals and a taxi drop-off and pick-up are at Poole Hospital.

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