Our trust values
University Hospitals Dorset NHS Foundation Trust

Disabled access and support

We aim to promote equality by ensuring the services we provide are accessible to all.

Parking and drop-off points

At all of our sites, parking is free for drivers of vehicles who receive free road fund tax and display a disability disc (Blue Badge).

At our Poole site, extra wide spaces for wheelchair users are available in the multi-storey car park, these can be found on levels A and G.

Blue Badge holders parking in the multi-storey car park, will be required to attend the car parks office prior to leaving, in order to obtain a validated exit ticket which must be presented at the exit barriers.

Drop-off points are available at the Main Entrance and Entrance North - waiting is limited to 20 minutes.

At our Royal Bournemouth site, disabled parking spaces are available in all of our pay and display car parks. Drop-off points are available by the Main Entrance, Emergency Department, by the entrance to Outpatients and outside the Eye Unit – please park in the designated areas and note that waiting is limited to 20 minutes.

At our Christchurch site, disabled parking is available in our car parks and there is a drop-off area in car park A.

Click here for more details on car parking

Wheelchairs

Wheelchairs are available at a variety of points in our car parks and within the hospitals themselves. At Poole Hospital a covered walkway leads from the multi-storey car park (level G) to the main hospital.

Visual or audio impairment

If you have any special requirements, such as help with visual or hearing impairment or language or communication matters, please let a member of staff know, or contact the Patient Experience Service to find out what support is available to you.

At Poole Hospital, our range of patient information leaflets are available in various formats, including large print, Braille, and foreign languages, through the Health Information Centre.

We can arrange qualified British Sign Language (BSL)interpreters and lip speakers by prior arrangement.

If you are deaf or hard of hearing, a text telephone is available in the Emergency Department.

A loop system is installed in several areas across the hospital, including the main reception (entrance 10), the Emergency Department, the Health Information Centre (one-to-one), Pharmacy, the Outpatients Department, the Ladybird Unit and the Chapel.

At our Royal Bournemouth and Christchurch hospitals, our range of patient information leaflets can be provided in different formats, please speak to PALS to have this arranged.  

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