It’s a proven fact that patients get better care in hospitals where staff feel able to make a difference. That’s why University Hospitals Dorset is running Patient First.

There are 5 strategic areas we are focusing on, which each have an objective / objectives for the coming year, as per the table below:

Patient First is a long-term approach to building improvement into everything we do. When staff thrive, our patients thrive.

We want everyone to be empowered for continuous improvement. We will build a strong foundation of “leaders as coaches”, with compassionate and respectful behaviours, so that they support you as staff. We will give you structured training and tools to help solve problems, being driven by data and evidence.

We will be very focused on what we do - and don't do. We will have an ‘inch-wide – mile deep’ set of improvement priorities cascaded through the organisation – a Frontline to Board performance management system genuinely built into everyday work and routines.

If you are a staff member at UHD then  find out more here

If you do not work in UHD but would like to find out more about Patient First, please contact the Director of Improvement and Organisational Development, Deb Matthews, on 0300 019 4391 or This email address is being protected from spambots. You need JavaScript enabled to view it..