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University Hospitals Dorset NHS Foundation Trust

Tackling our waiting lists: we need to hear from you

To help us to tackle the large waiting lists caused by the Covid-19 pandemic we routinely contact patients waiting for appointments or procedures. Increasingly, this is by text message (SMS), but can also be by letter or phone call.

Over the last two years, many non-emergency operations and procedures across the NHS had to be cancelled or postponed because of Covid-19. We are working hard to prioritise these patients and will be contacting patients waiting for appointments at the Royal Bournemouth, Poole and Christchurch hospitals.

If you are contacted, please be assured that:

  • our communication will only ever ask questions relating to your care
  • we will never ask for bank details or reference to money or payment
  • we will never ask you for your name or address
  • for security reasons, we’ll ask you to confirm your date of birth.

Please respond promptly so we can help you with your care, or offer your future appointment to someone who needs it.

We can only contact you if we have your up-to-date contact details and especially your mobile phone number – you can ensure we have yours by talking to the reception team at your next hospital appointment or by calling the number on your appointment letter.

Dr Ruth Williamson, consultant radiologist and deputy chief medical officer, said: “We know some patients have been waiting a long time for treatment and we’re trying our best to catch up from the treatment that was delayed during Covid. If you hear from us, please do respond as we’re trying to arrange your healthcare as soon as we can."

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