We need to hear from you

Over the last year many non-emergency operations and procedures across the NHS had to be cancelled or postponed because of Covid 19. At University Hospitals Dorset, we are now focusing on tackling our large waiting lists for Christchurch, Royal Bournemouth and Poole hospitals.

We are continuing to prioritise our lists and will be contacting patients waiting for appointments via text message on their mobile phone or letter in the post to obtain further details. We ask anyone who receives communications from University Hospitals Dorset about their care to respond to help us to do this. For anyone with concerns, we would like to assure you that:  

• our communication will only ever ask questions relating to your care

• we will never ask for bank details or reference to money or payment

• we will never ask you for your name or address, however you will be able to update your details if they are not correct

• our message will include a unique pin and we will ask you to input your date of birth only to log in. This will then access the further details.

We know how long some patients have been waiting and we know how hard this can be. We are determined to do everything we can to help work through our waiting list as quickly as possible. Contacting patients digitally will enable us to do this as efficiently as possible so please do respond when you receive a message from University Hospitals Dorset. For those patients who we do not have digital contacts for, we will be sending letters in the post.

Thank you for your patience.