We need to hear from you
We are contacting patients via text message as part of our work to tackle the large waiting lists caused by the pandemic.
Over the last year many non-emergency operations and procedures across the NHS had to be cancelled or postponed because of Covid-19. We are working hard to prioritise our lists and will be contacting patients waiting for appointments at the Royal Bournemouth, Poole and Christchurch hospitals via text message or letter to obtain further details.
If you receive one of these messages, please respond so we can help you with your care. We would like to assure you that:
- our communication will only ever ask questions relating to your care
- we will never ask for bank details or reference to money or payment
- we will never ask you for your name or address, however you will be able to update your details if they are not correct
- our message will include a unique pin and we will ask you to input your date of birth only to log in
- a business reply address in Macclesfield will be supplied – this is where our team are collating your responses
Cardiology patients are among those being sent messages. Steph McCormick, nurse specialist and cardiology service manager, said: “We know how long some patients have been waiting and we know how hard this can be. We are determined to do everything we can to help work through our waiting list as quickly as possible. Contacting patients digitally will enable us to do this as efficiently as possible so please do respond when you receive a message from University Hospitals Dorset.”
Thank you for your patience.
