Verdict in the trial of Lucy Letby 

The importance of speaking up

Following the outcome of the trial of Lucy Letby, the NHS nationally has expressed its profound apologies to all of the families.

Here at University Hospitals Dorset, we are working tirelessly to provide you and your loved ones with the very best care. We would also like to reassure you, and our future patients and families, that steps are being taken across the NHS to keep patients safe.

These unspeakable crimes have shocked and sickened staff across the NHS and within our hospitals here in Dorset, just as they have the entire nation. These acts were a profound betrayal of patient trust, and we appreciate how distressed and concerned this can leave people feeling. 

The Department of Health and Social Care has announced that there will be an independent, non-statutory inquiry into the events at the Countess of Chester Hospital NHS Foundation Trust. 

Although these appalling crimes were the actions of a single individual, this case is a stark reminder of how important it is that the NHS listens carefully to the concerns of patients, families and staff. 

We want everyone to feel safe and confident to speak up. If you have any questions or concerns about the care we are providing or you need to raise a safety concern, please speak to a member of staff or contact our PALS team. You can reach them on 0300 019 8499 or via This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are a member of staff then there are a number of ways you can raise any concerns, including through your line managers, occupational health, staff governors, using our LERN forms, chaplains, education team and our HR team. 

Our Freedom to Speak Up (FTSU) service is another option for all staff members. You can find the contact details under F on the intranet and on our @UHD app.