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If you have team members that work from home, please forward this link to them so they can read the bulletin from home and keep updated with news from the trust.

You Matter: Emotional and mental health support

We are all facing unique pressures while working through Covid. Whether you work in a clinical or non-clinical setting, juggling work and personal responsibilities have become more difficult. We recognise the impact this may have on you, your family, friends and colleagues and have put a package of support in place to help you. This includes help with your emotional and mental health and practical tips to help care for your general wellbeing and that of your colleagues. It also includes team leader development offers and individual team interventions. You can access all this information on our updated wellbeing pages on the intranet.

You Matter: Safe spaces for all staff

Two staff safe spaces have now been agreed at UHD. The Committee Room in the management corridor in RBH will be available from Wednesday 18 November. The Nest in the Maternity Unit in Poole is available. Safe spaces are quiet areas where individuals or teams can decompress or debrief after a difficult, traumatic or challenging time at work. We are working hard to identify further safe spaces across our hospitals where you can reflect, recharge and find information on the enhanced support available to you.

You Matter: Wellbeing funding boost to say thanks to you – our NHS Heroes

During the first Covid-19 lockdown, both Bournemouth Hospital Charity and Poole Hospital Charity received amazing donations from our community to support you – our valued staff. A local recognition fund has now been made available from those donations to support your health and wellbeing. Staff will be able to make local decisions on how to spend the money. Managers will be engaging with you and your teams to agree how you would like to spend the 'local pot' to ensure it benefits the wellbeing of the whole team. Guidance can be found on the intranet.

Change to presented number for outbound calls

We have had feedback that patients often do not answer calls from the trust due to their phones presenting our calls as from an 0300 number. We have now identified an 01202 number that we can utilise as the presented number for outbound calls.

With immediate effect, the number 01202 466720 will appear on the patients phone when anyone from Bournemouth, Christchurch or Poole hospital calls them. This should help by showing patients who is calling. If the patient returns the call using this number they will go through to a generic message advising them of a missed call from University Hospitals Dorset.

Please amend appointment letters etc. that have been produced by removing the message about calls from the 0300 019 numbers.

Please also pass this information to all staff as this change may affect staff on call or in the event of a major incident etc.

The 0300 019 numbers still remain as the direct dial numbers to the extensions. All that is changing is the number seen by recipients when they receive a call.

Act now to have your flu vaccination

If you usually have your flu vaccination at your GP, you can support them this year by joining 52.5% of frontline staff who have had it at their workplace instead. We are aware of vaccine supply issues for some GPs and health centres, so to ensure you have your jab in a timely way this year, get one through us – it's easy.

We have more than 100 peer vaccinators now, spanning all three sites, who can provide the jab. A full list of peer vaccinators, where to find them and how to contact them is on the flu portal on the intranet. Use the portal to also find out:

• when our flu trollies are out and about and how to request a visit (it's a great idea if you can get a few colleagues together at the same time). Please note the new bleep number for the RBH trolley service – apologies to anyone who has experienced problems with the old number.
• key reasons why it matters more to have your jab this winter

Don't forget that all staff who have their jab through the hospital before 4 December will be entered into a prize draw to win one of five £50 Amazon gift vouchers in time for Christmas.

Deaf awareness and communications course

A new course will start on Thursday 26 November for four weeks, from 12-1pm via Zoom.

Attendees need access to a PC or laptop, with a camera and microphone attached, and must attend all four sessions. The course, provided by Wiltshire and Dorset Deaf Association, helps staff with general understanding and awareness of communication techniques with deaf or hearing impaired people. Basic sign language and block alphabet skills are taught. Sign up on ESR or contact Pro Ability Network lead Elayne Goulding or inclusion and diversity lead Debbie Detheridge.

• Please note, you can also read more about WDDA and how you can help deaf people by reading this leaflet here
• You can watch a video on how to communicate with deaf and hearing impaired people on the Pro Ability page on the intranet.

Staff networks: Pro Ability Network member meeting

The Pro Ability Network will be meeting on Teams on Tuesday 24 November. If you're not already a member and would like to join, find out more or be updated about network events, please email network lead Elayne Goulding or Jo Olsen.

Don't miss the chance to fill in your NHS Staff Survey from Quality Health!

There are just 10 days left to complete this year's NHS National Staff Survey. Look out for an email from Quality Health giving you your unique, anonymous link to the survey, which closes on Friday 27 November.

This year the confidential survey will focus on your experience of working through the pandemic and what lessons you feel should be learned from this time. You'll also be asked for your views on management, wellbeing and other issues. It's important that you give your honest view now so we can learn from everyone's experiences over the past year. The results will help us to improve all our hospitals.

If you receive a survey invitation by letter, but would prefer to fill it out online, feel free to do so by following the instructions in the letter.

To find out more, or if you have any questions, please email or contact the Organisational Development team:

• Poole Hospital: Marie Cleary on ext 2820
• RBCH: Aimee Smith on ext 4438

Transgender Day of Remembrance (TDOR)

Everyone is welcome to honour the memory of the transgender people, whose lives were lost in acts of anti-transgender violence, this Friday 20 November. The LGBT Network are planning to mark the day with a ceremony broadcast on Facebook live, but this is subject to confirmation. Contact them on This email address is being protected from spambots. You need JavaScript enabled to view it. to find out more and watch the UHD Twitter page for updates.

World Antimicrobial Awareness Week (WAAW) 18-24 November

This year an event titled the Antibiotic Guardian Shared Learning and Awards is being held on 26 November as a virtual event. Click here to see shortlisted entries, register to attend or find out more.

Dorset Care Record training webinars

The last two 30-minute webinar slots are for anyone who would prefer to be guided through the new mandatory e-learning module for the Dorset Care Record are out now. Without this training you cannot get a DCR account. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to participate:

• Tuesday 24 November at 7.30pm (after dinner slot)
• Saturday 28 November at 10am

For further information about the Dorset Care Record and what you can view in there please visit the DCR – Dorset Care Record page on the intranet.

Clinical Audit Awareness Week – 23-27 November 2020

Take part in our online audit for the opportunity to win a £25 M&S voucherClinical Audit Awareness Week is a national annual campaign to promote and celebrate the benefits of clinical audit. Clinical audit is a quality improvement process that measures current practice against best practice and addresses any shortfallsOur activities during the week include:

• A '5-a-day' audit, with the opportunity to win a £25 M&S voucher
• Video interviews with our clinical directors for clinical audit.
• Poster displays, including in the library and education centre at Poole Hospital

For further information call us on 8748 (Poole) or 4127 (RBCH).

Care First webinars

Care First, our employee assistance programme, is putting on webinars this week. The themes are:

• Tuesday 23 November, 12-12.30pm - Celebrating Festivals and Occasions during the pandemic
• Wednesday 24 November, 12-12.30pm - Tips to keep productive whilst working from Home
• Thursday 25 November, 12-12.30pm - Budgeting for Christmas wellbeing
• Friday 26 November, 12-12.30pm - Coping with Uncertainty in the months ahead

POOLE HOSPITAL - Delay to the opening of the Dolphin restaurant

The opening of the Dolphin restaurant at Poole Hospital has been delayed due to unplanned equipment installation delays and is now aiming to opening in the first week of December. The catering department apologises for any inconvenience. Temporary catering facilities are still available for staff.

POOLE HOSPITAL - Fit testing - update

Fit testing will be taking place on the below dates in the Education Centre Seminar Room 2 (Poole Hospital).

To book your place, call ex.8474 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please use the rear door to access the room and do not come through the centre, there will be signs to guide you.

• 17 November 12-3.30pm
• 19 November 9-1.30pm
• 21 November 9-1pm
• 23 November 11-3pm
• 24 November 12-4 pm
• 25 November 11-3pm
• 30 November 11.30-3.30pm
• 2 December 2pm-8pm
• 4 December 11-3pm
• 5 December 9-1pm
• 7 December 11-3pm
• 9 December 11-4.30
• 14 December 11-3pm
• 15 December 11-3pm
• 16 December 1-5pm

Please do not eat/drink (with exception of water) or chew gum for 30 minutes prior to attending your fit testing appointment. Men need to be clean shaven - there is a guide for this on the Education intranet pages. If you have booked and unable to attend please let us know as soon as possible.

POOLE HOSPITAL - ID card office closure at Poole Hospital – 18 November

Due to administration maintenance and upgrade works, staff will be unable to collect or apply for ID badges on Wednesday 18 November.

POOLE HOSPITAL - Hoists and harnessess

Following an inspection by Zurich Insurance all hoists and harnesses should have a coloured tag attached. Please check the latest news on the intranet to see what this looks like.

If not please contact estates helpdesk on 8056.

POOLE HOSPITAL - Parking update for non-permit holding staff working at Poole Hospital

With the current lockdown restrictions in place, occupancy levels in the multistorey car park (MSCP) have dropped. To assist non-permit holding staff a proportion of this space will now be made available.

Allocation will be in the form of a weekly ticket allowing multiple entry/exits over a week-long period, after which it will cease to operate the barrier. Tickets will be available a week in advance.

Criteria:

• only available to non-permit holding staff (ID will be required)
• issued on a first come basis – there are limited daily numbers available
• tickets to be collected from the security/car parks office from Monday to Sunday for use the following week

White Ribbon Day

The 16 Days of Activism against gender-based violence begins on 25 November with White Ribbon Day. During this time the Dragonfly Project will be running daily events. The Dragonfly Project develops community-based support for people affected by domestic abuse. Dragonfly champions are trained to provide a listening ear and a link to domestic abuse support agencies so that people who are isolated have access to help. For more information on the events and to book on to Dragonfly Champion Training please go to the Dragonfly Projects Facebook Page: https://www.facebook.com/pg/YOUDragonflyProject/ or you can contact the Domestic Violence and Abuse (DVA) Health Advocates.

Chloe Day – DVA Health Advocate at Royal Bournemouth Hospital
This email address is being protected from spambots. You need JavaScript enabled to view it. 07483 121591

Lisa Clark – DVA Health Advocate at Poole Hospital
This email address is being protected from spambots. You need JavaScript enabled to view it. 07483 162904

Chloe and Lisa continue to offer support to patients and staff experiencing domestic abuse and can offer training to staff within the hospitals. Please don't hesitate to get in touch with referrals or to enquire about training.

Poole Hospital Elf Service and Elf Dash

Poole Hospital Charity is excited to announce that Crackers the elf is back with the launch of the Poole Hospital Elf Service 2020.

This year the charity is aiming to raise £25,000 for six very special items. These will benefit different areas around the hospital including the neonatal unit, diabetic children and cancer services. The charity also wants to make sure all of our patients who are here with us experience the magic of Christmas, so funding will go to purchase special presents for them all. From the young to the old, everyone deserves a lovely Christmas. Click here to see more information.

The charity will also be holding its annual Elf Dash virtually for a small registration fee of £5. Participants will receive a free downloadable race bib to personalise yourself, a certificate and a finishers medal. Crackers will also be giving away a free elf hat to the first 75 who raise a minimum of £10 per person.

Click here for more information or visit the JustGiving page.

Bournemouth Hospital Charity's Light Up Our Tree

Light Up Our Tree is your opportunity to remember any cherished family members or friends who are sadly not with us today. Make a dedication in memory of a loved one and we will place a personalised candle decoration with their name on it on our tree in the Chapel of the Royal Bournemouth Hospital. There will also be the opportunity to take part in a virtual Light Up Our Tree remembrance service in December. Find out more and make your dedication here.

Fraud Awareness Month - Theft and misuse of NHS resources

The NHS strives to deliver services from a finite budget. Anyone who takes NHS resources for private purposes has a direct impact on the care provided as they detract from our valuable resources. Fraud against, and theft of, NHS resources can be a hidden problem that can come in many guises.

Any use of NHS resources should be approved. We are not asking people to count every paperclip, but NHS equipment and resources should not be diverted from their intended use to provide financial gain to others.

We have received reports across our NHS clients of stolen PPE appearing on eBay, vehicles being used to transport a local sports team, missing petty cash, missing medication, building materials being over-ordered and taken home. All of these scenarios are unacceptable.

If you require any further information regarding fraud or bribery within the NHS, please contact the organisation's Local Counter Fraud Specialist (LCFS).

Protect your Pa$$W0rD

As we spend more time at home and on our online devices, over one third (34%) of people say that they're more concerned about cybercrime than physical crime and a startling 1 in 5 people are a victim of cybercrime!* You could be more at risk than you might think.

Protect your Pa$$W0Rd in three easy steps

• Create a separate password for your email account
• Use three random words
• Turn on two-factor authentication (2FA)

To find out more about how to do each step click here.

Roadworks

Click here for a list of the current roadworks taking place.

Tops Bournemouth

Tops Bournemouth remains open throughout the lockdown and continue to provide support to families looking for childcare.

They are still offering visits to the nursery in the next few weeks to support those parents requiring childcare before the end of December.

If you would like to speak to someone about enrolling your child at the nursery aor would like to visit the nursey, please call 01202 300688 or email This email address is being protected from spambots. You need JavaScript enabled to view it..