Children's Outpatients Department (COPD)

Child health team

Karen Fernley - Senior Matron for Child Health

David Hannington - Child Health Manager

Mark Tighe - Clinical Director for Child Health

Emma Eaton - Sister for children's outpatients, blood clinic, children's daycare and Children's Development Centre

About Outpatients

• Children’s outpatients has nine clinic rooms and one room for blood tests (run by two nurses).
• Pre op assessments are carried out by a trained nurse.
• Our patients range from 0-16 (but sometimes we can care for people until they are 18, in special circumstances.)
• We look after children and young people with various health need and there will be a variety of doctors and nurses running specialist clinics to cater for these patients.

Staff

• A variety of staff work on the wards on a daily basis. See our photos boards in the corridor.
• Nursing and medical students can also be found in clinics or helping on outpatients (please speak to a nurse in charge if you would rather not have a student involved with your child’s appointment.

Appointments

• When attending an appointment, usually the Nursing staff will weigh and measure your child (Children under 2 years will need to have their clothes/nappy off for this). Occasionally the doctor may ask the nurse to do your child’s blood pressure, oxygen saturation and/or urine sample.
• If you are 20 minutes late for your appointment, then you may not be seen by the doctor and the appointment will have to be rescheduled.
• There are times when the clinic may run late, we will keep you informed and give you the opportunity to leave the department for a walk/coffee if it’s a long wait.

Facilities

Costa Coffee - Costa Coffee is located in the main hospital entrance. Open Monday - Friday 7am - 8pm, Saturday and Sunday 9am - 6pm

WHSmith - WHSmith is located also in the main entrance offering a range of drinks, snacks, toiletries and magazines. M&S Food can also be purchased here. Open 7am - 8pm daily. Weekend times may vary.

Dolphin Restaurant - Dolphin Restaurant on the lower ground floor is the hospitals main restaurant serving a large selection of food and drinks. Open 7am - 7:30pm except between 12pm - 1:30pm which is for staff only.

Infection control

• Please do not attend children’s outpatients if you or your child shows symptoms of an infectious illness.
• Parents to ensure strict hand hygiene measures are followed when entering/leaving department.
• We have a DVD player and access to colouring equipment and toys in the department.

Parking

Parking is available at the hospital car park. If you are in overnight with your child or for an extended stay, please speak to your nurse who will be able to provide you with a discounted car parking form to take to the car park office on exit.

Feedback

We truly value your feedback.

Please click here to complete our Friends and Family feedback form.

If you have any compliments/concern/complaints please speak to a senior member of the nursing team.

Click here to take you to the patient advice and liaison service for UHD hospitals.

For useful information please click here which will take you to the recommended healthier together website.