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University Hospitals Dorset NHS Foundation Trust

Planning your visit

The outpatient assessment clinic @ Dorset Health Village is for patients with appointments only. This is not a drop in facility and not equipped to deal with emergencies, so please only come if you have been invited to attend by an appointment.

Getting to the Dolphin Centre

Details of how to get to the Dolphin Centre by foot, car, train or bus here.

There is a map of the location here. Those using Sat Nav should use the postcode BH15 1SN – this will take you to the multi-storey car park. If you can, please park in the multi-storey car park to make it easier to access our clinic. Please be aware that the car park has a height restriction.

The outpatient assessment clinic @ Dorset Health Village is located on the second floor of Beales Department Store. Our NHS entrance to the clinic is on the first floor of the shopping centre. The location of Beales is shown on the Dolphin Shopping Centre website.

What to expect during your appointment

We are running the centre on an appointment only system. In order to avoid congestion, please arrive promptly, no earlier than 5 minutes prior to for your appointment. If you arrive too early, we may ask you to wait elsewhere in the Dolphin Centre.

Please use the toilets located in the Dolphin Centre as we only have limited toilets in our clinic. Toilets are located near to Wilko, on the first floor, on the exit to the multi-storey car park, shown on plan on bottom of this page.

We are trying to keep the number of people in the clinic to a minimum to help keep our patients and staff safe because of Covid-19 restrictions. Where possible, friends and family members can wait outside the area and make use of local shops/cafes. Beales has a branch of Naked Coffee, and a café located on the first floor.

When you arrive at the NHS entrance to Beales, you can use our digital check in system or you will be greeted by a volunteer to support with this process.

We will have teams of volunteers and navigators on hand to support and help guide you throughout your visit.

The Outpatient Assessment Clinic is accessible via escalator, stairs and lift, however due to unreliability we advise that if you require guaranteed lift access please contact the appointment team to re-book your appointment for one of the hospital sites. Patients who require non-emergency patient transport or who have accessibility requirements that need a lot of support are likely to be offered an alternative appointment at a main hospital site. If you have any concerns in advance, please do contact us through the details on your appointment letter.

We would like to know how your visit goes so that we can learn from your feedback. We may ask some questions on your way out that we hope you can help with and we would appreciate your response if possible.

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