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University Hospitals Dorset NHS Foundation Trust

Facilities at Poole Hospital

Poole Hospital offers patients and visitors a range of amenities and services, including:

Restaurants and cafes

There are a variety of restaurants and coffee shops that you can visit while you are at hospital offering a selection of hot and cold food and beverages.

The Dolphin Restaurant

The Dolphin Restaurant is the hospital's main dining room and offers a wide range of food to visitors and staff. Meals and drinks are available throughout the day from 7am-7.30pm Monday to Friday, and 7.15am-7.30pm at weekends and bank holidays. The Dolphin Restaurant is located on the lower ground floor.

Costa Coffee

Located in the new main entrance, Costa Coffee serves a variety of hot and cold drinks and food, as well as cakes and snacks. 

Marks and Spencer counter 

Selling a variety of sandwiches and snacks. Located in the main entrance within W H Smiths

WRVS Coffee Shop

There is also a WRVS coffee shop by the entrance to the main outpatient department, serving hot and cold drinks, sandwiches, cakes and snacks.

Purbeck Rise Cafe

The Purbeck Rise Café is located near entrance 6, close to the Philip Arnold Unit. The cafe serves a variety of hot and cold drinks, sandwiches and snacks.

Trolley service to wards

The WRVS provides an excellent trolley service to the wards, offering patients and visitors the opportunity to buy drinks and snacks at their bedside.



W H Smiths

A WHSmith is located in the main entrance of Poole Hospital. It sells a range of magazines, books, snacks and toiletries, and also has a Marks and Spencers counter.

Stock shop clothing store

The Stock shop is located in the main entrance of the hospital and sells a range of clothing.


The shop sells an extensive range of confectionery, stationery, basic toiletries, toys, papers and magazines, as well as greeting cards. It is located just inside the North entrance and is open daily. 

Gift Shop

Poole Hospital Charity runs a gift shop near the main reception, which is open Monday to Friday from 10am-3pm and stocks a range of gifts and cards.

Book Shop

Poole Hospital Charity also runs a second-hand bookshop on the main reception corridor, which sells a range of fiction and non-fiction books.



Library service

A trolley library service visits the ward regularly. The library stocks a range of fiction and non-fiction books.

TV, Radio and Films

A radio/information channel is provided free at each bedside plus a fee-paying television and telephone service.


Staying connected

Sending Mail

Stamps are sold from the trolley shop and the hospital shop. A member of staff will put your mail in the ward out-tray by 3pm for same day post or there is a postbox by main reception (entrance 10) where post is collected is at 5.45pm.


Public telephones are located around the hospital. 

The use of mobile phones is permitted in some wards - check our A-Z of wards for more information. If mobile phone use is permitted, we ask that patients use their phone with consideration for others.

The Hospedia bedside entertainment system also includes telephone facilities, allowing patients to make outgoing calls and friends and relatives to contact them directly. Hospedia services are available at a range of pricepoints.

Patient and visitor wifi

Free Wi-Fi is now available for staff, patients and visitors to the hospital, kindly funded by the Poole Hospital Charity.

It can be accessed with the following steps:

  • Turn your devices Wi-Fi on

  • select ‘NHS Wi-Fi’ from the available networks list

  • open your browser and follow the on screen instructions to register or log on

  • enjoy your free Wi-Fi.


Other facilities


There are chapels available for use on our sites and all faiths are welcome. For more information about the facilities and the hospital chaplains click here.

Patient Advice and Liaison Service (PALS)

If you have any queries or concerns about hospital services, or for confidential advice, please click here for further information.

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