Disabled access and support

We aim to promote equality by ensuring the services we provide are accessible to all.

Parking and drop-off points

At all of our sites, parking is free for drivers of vehicles whom display a Blue Badge.

At our Poole site, extra wide spaces for wheelchair users are available in the multi-storey car park, these can be found on levels C and G.

All our public car parks are ANPR (Automated Number Plate Recognition) operated and use cameras to record vehicle registration details on entry and exit. 

Blue badge holders can scan the barcode of the badge at either the payment terminals or at the exit barriers. This will validate your parking session for free exit.

Drop-off points are available at the Main Entrance and Entrance North - waiting is limited to 20 minutes.

At our Royal Bournemouth site, disabled parking spaces are available in all of our pay and display car parks. Drop-off points are available by the Urgent Treatent Centre entrance, Emergency Department, by the entrance to Outpatients, and outside the Eye Unit – please park in the designated areas and note that waiting is limited to 20 minutes.

At our Christchurch site, disabled parking is available in our car parks and there is a drop-off area in car park A.

Click here for more details on car parking

Wheelchairs

Wheelchairs are available at a variety of points in our car parks and within the hospitals themselves. At Poole Hospital a covered walkway leads from the multi-storey car park (level G) to the main hospital.

Visual or audio impairment

If you have any special requirements, such as help with visual or hearing impairment or language or communication matters, please let a member of staff know, or contact the Patient Experience Service to find out what support is available to you.

Our range of patient information leaflets are available in various formats, including large print, Braille, and foreign languages.

We can arrange qualified British Sign Language (BSL)interpreters and lip speakers by prior arrangement.

If you are deaf or hard of hearing, a text telephone is available in the Emergency Department.

At Poole Hospital, a loop system is installed in several areas including the main reception (entrance 10), the Emergency Department, Pharmacy, the Outpatients Department, the Ladybird Unit and the Chapel.