Welcome to the Patient Services Team. We are keen to hear about your experience of using University Hospitals Dorset's (UHD) services and welcome your views on what we are doing well and how we can improve.

We encourage feedback from anyone who has used our services and this includes compliments, suggestions, enquiries, comments, concerns and complaints.

If the care you received left an impression on you, we would love to hear what that was, good or otherwise.

Whilst all Trust staff aim to provide the best possible care and treatment, if you are unhappy with your care or the service you have received, it is important that you let us know, so we have the chance to put it right. Alternatively, it can be a real pick me-up to receive praise for a job well done, especially during challenging times.

Please contact the Patient Experience Team who will be able to share or discuss your feedback and explain the next steps:

You can get in touch with te UHD patient experience team via the email address here: This email address is being protected from spambots. You need JavaScript enabled to view it.

What does the Patient Experience team do?

Compliments and comments Have your say Friends and Family Test (FFT) PALS Complaints Patient Engagement Chaplaincy Carer Support Volunteer Services Interpreters Accessible information Standards You Said, We Did Visiting

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We are unable to investigate concerns or answer enquiries about other NHS organisations, GP surgeries and social care organisations such as:

• Dorset County Hospital or mental health services (Dorset Healthcare)
• Primary care services including general practitioners (GPs), dentists, pharmacists and opticians Commissioning and funding (including NHS continuing healthcare) of health care services in Dorset Patient transport providers
• Adult and children's social care services
• Private providers.

It is the responsibility of the service you have concerns about to investigate and address your issues directly.

IF YOUR ENQUIRY DOES NOT RELATE TO SERVICES PROVIDED BY DORSET HEALTHCARE, PLEASE REDIRECT YOUR EMAIL TO THE APPROPRIATE SERVICE.

Primary Care Services Including General Practitioners (GPs), Dentists, Pharmacists And Opticians

NHS Integrated Care Board (ICB)

Vespasian House, Barrack Road, Dorchester DT1 1TG Telephone: 01305 368926 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Commissioning and Funding (including NHS Continuing Healthcare) of Health Care Services in Dorset

NHS Integrated Care Board (ICB)

Vespasian House, Barrack Road, Dorchester DT1 1TG Telephone: 01305 368926 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Acute Hospital Trust

Dorset County Hospital NHS Foundation Trust

Williams Avenue, Dorchester DT1 2JY Telephone: 0800 7838058 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Patient Experience and Engagement – Dorset County Hospital NHS Foundation Trust

Mental Health and Community Services

Dorset HealthCare

Sentinel House, 4-6 Nuffield Road, Poole BH17 Telephone 0800 587 4997

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints - PALS and complaints :: Dorset HealthCare University NHS Foundation Trust

You can search for PALS teams in England here.

Patient Transport Providers

Emergency patient transport

South Western Ambulance Service NHS Foundation Trust, Abbey Court, Eagle Way, Exeter EX2 8HY

Telephone: 0300 369 0133, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: Complaints – South Western Ambulance Service NHS Foundation Trust

Non-emergency patient transport

Patient Transport Advice Centre (PTAC) (telephone call handling service for booking non-emergency patient transport) Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Until 24th April 2024 - E-zec Medical Patient Transport Service, Terminal Building, Redhill Aerodrome, Kings Mill Lane, Redhill, Surrey RH1 5YP

Telephone: 0300 777 5555, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: Complaints – E-zec Medical Patient Transport Service

From 25th April 2024: HTG-UK, Patient Experience Team, HTG-UK, Danwood House, Harrison Place, Whisby Road, Lincoln LN6 3AH

Telephone: 0808 164 4696, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Adult And Children's Social Care Services

BCP Council (Adult social care) Town Hall, Bourne Avenue, Bournemouth BH2 6DY Telephone: 01202 454979 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

BCP Council (Children's social care) Town Hall, Bourne Avenue, Bournemouth BH2 6DY Telephone: 01202 458101 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dorset Council (Adult social care) Dorset Direct, County Hall, Colliton Park, Dorchester DT1 1XJ Telephone: 01305 221016 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dorset Council (Children's social care) East District: Cedar House, Cobham Road, Ferndown Industrial Estate, Wimborne BH21 7SB Telephone: 01305 221016 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

West District: Floor 2 South Annexe, County Hall, Colliton Park, Dorchester DT1 1XR Telephone: 01305 221450 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.