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University Hospitals Dorset NHS Foundation Trust

Help in an emergency

In Dorset there are a range of health services that you can access if you are unwell. Please choose and use the service that will best look after your needs and only visit Emergency Departments in a genuine emergency.

Early advice is the best advice

Seeking medical intervention early can help ensure you get prompt treatment for any ailments and avoid situations where emergency treatment is needed – helping ease pressure on local Emergency Departments. For more information on the right treatment for your symptoms, please visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Emergency Departments

Emergency Departments (A&E) assess and treat patients with serious injuries or illnesses. Generally, you should only visit A&E or call 999 in an emergency. You should dial 999 or come to A&E for a suspected stroke, loss of consciousness, breathing difficulties and persistent, severe chest pain.

In Dorset there are Emergency Departments in Bournemouth, Poole and Dorchester

Find out more about our Emergency Departments here

Eye emergencies

If you have an eye emergency or injury, please contact the Eye Unit at the Royal Bournemouth Hospital to speak to an experienced ophthalmic nurse on the phone. The nurse can give you quick advice and then make a decision about the most appropriate form of care for you. This could be an appointment at the Eye Unit or with your GP. Call the Eye Unit on 0300 019 4181.


Not sure where to go? Call NHS 111 when you need medical advice or are not sure who to contact.


Find your nearest GP at www.nhs.uk


Find your nearest dentist at www.nhs.uk

Walk-in centres

Boscombe and Springbourne Walk-in Centre is open at weekends, Saturday and Sunday, from 8am until 8pm and can help you with health needs such as urgent care, larger cuts, sprains and minor injuries.

Remember, if you need urgent care during a weekday please contact your GP surgery.

Phone: 01202 720174

Boscombe & Springbourne Walk-In
12-14 Walpole Road



Treat yourself better - the majority of colds and flu like illnesses will be over in a few days and your pharmacist can help you manage the symptoms and give you practical advice.

There are over 150 pharmacies in Dorset, within communities, in out of town shopping centres and the high street. Many are open evenings and weekends. Pharmacies offer a wide range of services; many also have private consultation rooms if you would like to speak in confidence

To find your nearest pharmacist visit www.nhs.uk

Make sure you have your medicines - if you receive regular medicines, please make sure you give your local pharmacist 24 hours to prepare your prescription.

For more information on using health services appropriately visit http://staywelldorset.nhs.uk/

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