Video Consultations - frequently asked questions
In this section
- Is it secure?
Attend Anywhere video consultations are secure; the users privacy is protected. The user has their own private video room that only authorised clinicians can enter. - I don’t have Google or Safari
Download Google Chrome or Safari for free. - How much does a video call cost the service user?
The video call is free (except for internet usage). - How much internet data will it use?
Service users don’t use any data while waiting for a clinician to join them.
A video consultation uses less than half of the data expended while watching a YouTube video in High Definition. (About 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to a Skype or FaceTime call.)
Data use is less on lower-speed internet connections, or if using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.
Data use increases when there are more than two participants in the call. - Where can I find more information?
An online resource centre is can be found here. This contains a wider range of information covering the planning, implementation and operation of the system. - What do I do if something is not working?
Download the trouble shooting guide or visit the resource centre for more information. - How can I find out more about Attend Anywhere?
Full details of the system can by found on the Attend Anywhere resource centre.
