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University Hospitals Dorset NHS Foundation Trust

Coronavirus guidance

Staying safe in our hospitals



We have a range of safety measures at our hospitals to prevent the spread of coronavirus (COVID-19) and to keep you safe.

The steps we are taking include:

  • separating or physically distancing as much as possible, where we care for patients who have tested positive for coronavirus or may have symptoms of coronavirus, and where patients are being treated for urgent surgery

  • following national guidance for infection prevention and making sure staff and volunteers are trained in how to limit the spread of infection in hospitals

  • asking patients coming in for surgery to self-isolate and to have a COVID-19 swab test

  • deep cleaning hospital theatres, equipment and wards regularly, in line with national guidance

  • having the right levels of staffing and equipment so that appointments and surgery can take place safely.

What we require from you:

Wear a face maskmask

If you are coming to hospital as a visitor or patient, you must wear a face covering at all times. The face mask must be worn over your mouth and nose. This is for your safety and the safety of other patients and staff.

coveringFace coverings are not a replacement for social distancing and regular handwashing which remain important actions for the protection against Covid-19.

Wearing a face covering may be difficult for some people due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

We understand that the use of face masks by clinical staff can be challenging for patients who are deaf or hearing impaired. Where possible, clear masks will be used by clinical staff to communicate with these patients, or alternative communication techniques employed such as the use of visual aids like writing things down, speech to text apps, and sign language. 


 handsMaintain good hand hygiene 

It is important to wash your hands often with soap and water for at least 20 seconds; if this is not possible then please use hand sanitiser. Hand gel will be provided at the entrance and at regular intervals throughout our sites.


spaceKeep your distance

Please observe social distancing and keep 2m apart from other patients and staff where possible

Our waiting areas now have restricted numbers of seats due to implementing social distancing, please observe these if you are asked to sit and wait to be called for your appointment. 


Do not come to the hospital if you have symptoms

If you show any symptoms please do not come into our hospitals, or visit your GP, or a pharmacy. If you have an appointment with us, please call us to cancel. There is no need to contact 111 unless symptoms worsen, do not resolve after seven days, or you feel you cannot cope with your symptoms. Please use the online 111 service before calling if you are able to. Guidance on self-isolating is available here.

Across our hospitals we are responding to the changing guidelines and ensuring we are best equipped to care for all our patients.

Please be reassured your safety is a top priority and we are caring for our patients who have Covid-19 in specific areas.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.



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