Child health team

Karen Fernley - Senior Matron for Child Health

David Hannington - Child Health Manager

Mark Tighe - Clinical Director for Child Health

Emma Eaton - Sister for children's outpatients, blood clinic, children's daycare and Children's Development Centre

About Outpatients

• Children’s outpatients has nine clinic rooms and one room for blood tests (run by two nurses).
• Pre op assessments are carried out by a trained nurse.
• Our patients range from 0-16 (but sometimes we can care for people until they are 18, in special circumstances.)
• We look after children and young people with various health need and there will be a variety of doctors and nurses running specialist clinics to cater for these patients.

Staff

• A variety of staff work on the wards on a daily basis. See our photos boards in the corridor.
• Nursing and medical students can also be found in clinics or helping on outpatients (please speak to a nurse in charge if you would rather not have a student involved with your child’s appointment.

Appointments

• When attending an appointment, usually the Nursing staff will weigh and measure your child (Children under 2 years will need to have their clothes/nappy off for this). Occasionally the doctor may ask the nurse to do your child’s blood pressure, oxygen saturation and/or urine sample.
• If you are 20 minutes late for your appointment, then you may not be seen by the doctor and the appointment will have to be rescheduled.
• There are times when the clinic may run late, we will keep you informed and give you the opportunity to leave the department for a walk/coffee if it’s a long wait.

Facilities

Costa Coffee - Costa Coffee is located in the main hospital entrance. Open Monday - Friday 7am - 8pm, Saturday and Sunday 9am - 6pm

WHSmith - WHSmith is located also in the main entrance offering a range of drinks, snacks, toiletries and magazines. M&S Food can also be purchased here. Open 7am - 8pm daily. Weekend times may vary.

Dolphin Restaurant - Dolphin Restaurant on the lower ground floor is the hospitals main restaurant serving a large selection of food and drinks. Open 7am - 7:30pm except between 12pm - 1:30pm which is for staff only.

Infection control

• Please do not attend children’s outpatients if you or your child shows symptoms of an infectious illness.
• Parents to ensure strict hand hygiene measures are followed when entering/leaving department.
• We have a DVD player and access to colouring equipment and toys in the department.

Parking

Parking is available at the hospital car park. If you are in overnight with your child or for an extended stay, please speak to your nurse who will be able to provide you with a discounted car parking form to take to the car park office on exit.

Feedback

We truly value your feedback.

Please click here to complete our Friends and Family feedback form.

If you have any compliments/concern/complaints please speak to a senior member of the nursing team.

Click here to take you to the patient advice and liaison service for UHD hospitals.

For useful information please click here which will take you to the recommended healthier together website.

Visiting times

Visiting times: 10am-8pm

Meal times

Our meal times are 12-1pm and 5-6pm. If you would like someone visiting to support you during meal times, please discuss this with the nurse in charge.

Our performance

If you would like to see how we are performing as a ward, you can do so here.

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Child health team

Karen Fernley - Senior Matron for Child Health

David Hannington - Child Health Manager

Mark Tighe - Clinical Director for Child Health

Emma Eaton - Sister for children's outpatients, blood clinic, children's daycare and Children's Development Centre

About CDC

• The Children’s Development Centre has six clinic rooms, a play room/outdoor area, two sensory rooms, a speech and language room and an occupational therapy room.
• Our patients range from 0-16years old, but sometimes we can care for people until they are 18 – in special circumstances.
• We look after children and young people with various health needs and there will be a variety of doctors, nurses and therapists running specialist clinics to cater for these patients.

Staff

• A variety of staff work in CDC on a daily basis - please refer to our photo board.
• Nursing and medical students can also be found in clinics or helping in outpatients (please speak to a nurse in charge if you would rather not have a student involved with your child’s appointment).

Appointments

• When attending an appointment, usually the nursing staff will weigh and measure your child (children under two years will need to have their clothes/nappy off for this). Occasionally the doctor may ask the nurse to do your child’s blood pressure, oxygen saturation and/or urine sample.
• If you are 20 minutes late for your appointment then you may not be seen by the doctor and the appointment will have to be rescheduled.
• There are times when the clinic may run late, we will keep you informed and give you the opportunity to leave the department for a walk/coffee if its a long wait.

Facilities

Costa Coffee - Costa Coffee is located in the main hospital entrance. Open Monday - Friday 7am - 8pm, Saturday and Sunday 9am - 6pm

WHSmith - WHSmith is located also in the main entrance offering a range of drinks, snacks, toiletries and magazines. M&S Food can also be purchased here. Open 7am - 8pm daily. Weekend times may vary.

Dolphin Restaurant - Dolphin Restaurant on the lower ground floor is the hospitals main restaurant serving a large selection of food and drinks. Open 7am - 7:30pm except between 12pm - 1:30pm which is for staff only.

Infection control

• Please do not attend children’s outpatients if you or your child shows symptoms of an infectious illness.
• We ask parents/carers to ensure strict hand hygiene measures are followed when entering/leaving department.
• We have a DVD player and access to colouring equipment and toys.

Parking

• There are three parent spaces and two designated disabled spaces outside the CDC.
• Parking is also available at the hospital car park. You will need to pay for the parking at the car park office or using the machine in the main hospital entrance on level 1.

Feedback

We truly value your feedback.

Please click here to complete our Friends and Family feedback form.

If you have any compliments/concern/complaints please speak to a senior member of the nursing team.

Click here to take you to the patient advice and liaison service for UHD hospitals.

For useful information please click here which will take you to the recommended healthier together website.

Brownsea ward is a 22 bedded general medical ward specialising in the care of older people. We have a dedicated multidisciplinary team within the ward including doctors, nurses, occupational therapist and physiotherapists. We provide care for people who on occasion may be disorientated, possibly suffering from dementia or other cognitive impairments. This may cause difficulties for staff when they are nursing these patients; additionally, other patients and their relatives may find this difficult and distressing. We hope that you will understand about the problems that may arise from these situations and that you will speak to a member of staff if you have any specific concerns or issues. 

How to find us

Lulworth Ward is situated in the Philip Arnold Unit on Level 0 YELLOW ZONE. View map. The ward is locked to maintain the safety of our patients, so please ring the bell for entry to the ward and a member of staff will let you in. Please be aware that we may not be able to answer the bell immediately during busy periods on the ward. You will also need to be let out again by a member of staff.

Contact us

Ward Clerks/ reception: 0300 019 2970

Telephone enquiries

We ask that routine telephone enquiries are made after 11am to enable staff to undertake fundamental care such as medications rounds and patient care. Please be assured that staff will contact you before this if there is a need to and we ask that all relatives provide up to date telephone numbers to enable us to do so. We ask that you nominate one member of your family to be the spokesperson for all telephone enquiries to support the nursing staff in undertaking essential nursing care for the patients.

TV/Telephones

When you reach your hospital bed, just follow the instructions on the bedside screen to get yourself set up on the TV. It only takes a few moments and then you’re all set. To use our services, you will need to create an account first. If you have problems getting started, just pick up your bedside phone to speak to our Customer Care Team. This is always a FREE call from the bedside, and our Advisors are available 24 hours a day, 7 days a week. Hospedia charges 13p per minute to call a patient’s phone. This is to cover running costs for 60,000 units in 130 hospitals by our 170 dedicated staff. Charges over 13p/minute are made by your network operator and not received by Hospedia. Free TV (5 channels) is provided from 8am to 12pm on adult wards “In addition, patients can make free calls to 01, 02, 03 landlines, mobiles and access free radio, 24 hours per day. There is also self-care content available at many sites

Meal times

Our meal times are 1pm-2pm and 5-6pm. As some patients are unable to express their likes and dislikes regarding food and drinks we welcome relatives letting us know what these are or assisting with completion of the menus to encourage good nutrition. 

Food and drinks

If you wish to bring in items of food or drink for your relative we ask that it is in its original packaging with a use by / sell by date clearly evident if it is not to be consumed immediately. We can only store food items that have this information on them for reasons of safety and a ward fridge is available.

Visiting times

We have set visiting times to allow us to provide care and for our patients to rest. Recently, our visiting times have had to alter due to the Covid-19 Pandemic and requirements around infection control. For the most up to date information, please see Trust Visitors Charter here.

Parking

A multi-storey car park is situated on the main hospital site, the entrance to which is on Longfleet Road (a covered walkway from the car park (level G) leads to the main hospital). The payment terminal for the multi-storey is in the main entrance and accepts coins, notes or credit / debit cards. Payment may also be made at the security/ car parks office which is also located in the main entrance next to reception (card only). Please make sure that you make payment before returning to your vehicle. The car parking office is in the main entrance next to the hospital reception. Motorcycles can be parked for free of charge in the designated motorcycle parking areas. If your visiting is extended over a number of days due to special circumstances you may be entitled to a reduction in car park fees. To enquire about your entitlement please contact the ward staff who can give you a form (at the discretion of the Nurse in Charge) for you to complete and take to the Car Park Manager in the Car Park Office of the main entrance of Poole Hospital.

WIFI

Free Wi-Fi is now available to patients and visitors to the hospital, kindly funded by the Poole Hospital Charity. I can be accessed with the following steps:

• Turn your devices Wi-Fi on

• Select ‘NHS Wi-Fi’ from the available networks list

• Open your browser and follow the on screen instructions to register or log on.

• Enjoy your free Wi-Fi.

Personal Belongings

We advise that personal belongings of high value or large sums of money are not brought into the ward. The hospital does not take responsibility for the safety of belongings for those patients who wish to keep them with them unless handed in and a receipt obtained. A hospital safe is available for those patients who do not have relatives to take these items home or who are unable to consent to taking responsibility for their possessions. We ask that if you take an item home from your relative than please inform the nursing staff so that this can be recorded.

Friends and Family - Have your say

Directorate matron and management team support:

• If you wish to discuss any ideas or issues in more depth, please make an appointment for personal time with the Ward Lead or a Deputy.

• Please tell us how we are doing through the Friends and Family Test.

• Tell us what is working and what we could do better

• Your comments will help us plan improvements to the care we provide.

To complete the form online visit www.uhd.nhs.uk – search Friends and Family test or scan the barcode above.

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