MS Administrators

In relation to patients, the MS Administrators are responsible for:

• Answering patient and professionals' queries via the phone, email and letter
• Supporting the helpline duty professional with telephone clinic; triaging calls depending on the specific query
• Booking, changing, and cancelling appointments/clinics with the practitioners
• Managing the MS Service practitioner clinics and typing appropriate letters from these clinics
• Typing other letters as required for the practitioners and patients
• Supporting the phlebotomy (blood taking) clinics

The MS Administrators also have several work-streams which are not related to patients.