We want you to be comfortable while staying in our hospitals and understand that having personal items can make a big difference to how you feel.
However please be mindful that a hospital is a large and busy public space and it is not possible for our staff to monitor all that goes on while caring for patients.
For this reason we ask you to think carefully about the types of items you may need to bring with you and only bring essential items (For further details see leaflet.)
UHD CANNOT TAKE RESPONSIBILITY FOR ALL LOSSES/DAMAGE TO PROPERTY – SEE DISCLAIMER
Things that will benefit your stay may include:
We cannot accept any responsibility for loss or damage to any property you bring into our hospitals unless it has been handed to a member of staff for safekeeping and a receipt obtained.
For more information scan the QR code with your mobile device or contact our PALS team on 0300 019 8499
Are you worried your condition is getting worse? Carers, friends and family, are you worried your loved one is deteriorating?
Call 4 Concern when you are worried about your own condition as an inpatient, or that of your relative/friend admitted to our hospital, is getting worse. Also call if you feel that the health care team needs to provide you with more information or act upon your health concerns.
Call 4 Concern is a patient safety initiative. We believe that patients, carers and family members know when their condition/ or that of a loved one is changing for the worse. This complements the other safety initiatives already in place at our hospitals. You can call 24 hours a day, 7 days a week. The main focus of the outreach service is to quickly respond to patients who are deteriorating in the hospital, and forms part of our clinical site management team.
Call 4 Concern is in line with ‘Martha’s Rule’, being rolled out widely by the NHS in England from April 2024 to give patients and families access to a urgent review if they are worried about a condition getting worse. Martha Mills died in 2021 after developing sepsis in hospital where she had been admitted with a pancreatic injury after falling off her bike. Martha’s family’s concerns about her deteriorating condition were not responded to promptly and in 2023 a coroner ruled that Martha would probably have survived had she been moved to intensive care earlier.
How and when to make a Call 4 Concern:
Bournemouth - dial 0 and ask for the operator. Ask them to “bleep Outreach on 2727” whilst you stay on the line, and they will connect you. If calling from outside, first call 01202 303626
Poole - dial 0 and ask for the operator. Ask them to “bleep Outreach on 0170” whilst you stay on the line, and they will connect you. If calling from outside, first call 01202 665511
When you are connected to Outreach, give your/the patient’s name, the ward you/they are on and a brief description of the concern
The team does not routinely respond to the following general concerns:
What can you expect from the Call 4 Concern:
Your feedback is important to us and helps us to improve our services.
We would be grateful if you would take a few minutes to have your say about what went well or not so well so we can make adjustments
You can also leave your feedback on the NHS England website https://www.nhs.uk/ or Care Opinion https://www.careopinion.org.uk/.
If you would like to opt out of this, or any hospital surveys then please contact the Patient Experience team either by emailing: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 019 8499.
We will make arrangements to meet patient’s communication needs in languages other than English, as part of our commitment to ensuring equal access for all our patients. If your first language is not English, please tell a member of staff or contact us (or ask a representative to contact) using the telephone number on your appointment letter and ask about arranging an interpreter.